Return Policy

We are committed to providing a satisfying shopping experience for all our customers. To ensure a seamless process, we have developed a return policy that accommodates special circumstances during peak shopping seasons, including extended return periods for purchases made during the holiday season.

1. Standard Return Policy

• Eligibility: Products can be returned within 30 days of the delivery date, provided they are in original, unused condition with all tags and packaging intact.
• Return Process: To initiate a return, please contact our customer support team, who will assist with the return process and provide a prepaid return label.
• Return Shipping Costs: We cover the cost of return shipping, so customers do not need to pay any fees to return an item.

2. Holiday Season Extended Returns

• Extended Return Period: To ensure flexibility during the busy holiday shopping season, we offer an extended return period for purchases made between November 1 and December 31. Items purchased during this period are eligible for return until January 31 of the following year.
• Gift Returns: For items purchased as gifts during the holiday season, gift recipients can also return the item under this extended policy. If a refund is issued, it will be provided to the original payment method, or, upon request, as store credit.

3. Return Conditions

• Product Condition: Items must be returned in their original condition, unworn, unwashed, and with all original tags and packaging. We reserve the right to decline returns if the items show signs of use or are damaged due to reasons other than a manufacturing defect.
• Non-Returnable Items: Certain items, such as personalized products, final sale items, and digital downloads, are not eligible for return. These exceptions are noted on the product description pages and at checkout.

4. Refund Process

• Processing Time: Once we receive the returned item and confirm its condition, we will process the refund within 7-10 business days. Refunds will be issued to the original payment method unless an alternative arrangement (such as store credit) is requested.
• Holiday Refunds: During peak seasons, refund processing may take longer than usual due to increased volume. We appreciate your patience during these times and are committed to processing refunds as quickly as possible.

5. Damaged or Defective Items

• If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or a full refund, including any original shipping charges, at no additional cost.

6. Customer Support for Returns

• Our customer support team is available to assist you with any questions regarding our return policy or the return process. Please reach out to us at [Your Contact Information].

7. Compliance with Google Ads Policies

• Our return policy is designed to meet Google Ads requirements, ensuring a clear and fair returns process for all customers. During high-demand periods, we implement additional resources to handle returns efficiently, maintaining compliance with Google Ads' policies regarding customer satisfaction and transaction transparency.

8. Policy Updates

• This Return Policy is reviewed and updated regularly to ensure compliance with Google Ads guidelines, as well as any legal and industry-standard requirements. Updates will be posted on this page, and customers are encouraged to review the policy periodically.