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Returns Policy & Order Cancellation

If you are not completely satisfied with your purchase, simply notify us of your intention to return the goods to our warehouse within 14 days of receipt and we will issue you a refund upon receipt of the item(s), returned to us within 28 days of the delivery date, subject to the terms and conditions detailed below.

*Return shipping fee must be paid by you

We'll give you a return code, so you can make a refund

Please contact us to get the return code

Items may also be returned to store for an exchange or gift card.

Please handle all items with care. Item(s) must be returned to us intact, undamaged and as soon as reasonably possible. When trying to lingerie please do not use unnecessary force and ensure you are not wearing make-up, perfume/aftershave or deodorant which may leave a scent or marks. We will be unable to accept the return of any item(s) where these instructions have not been followed.

Exchanges can only be made for a different size or colour of the same product and are not guaranteed. Your replacement item(s) will be sent to you on receipt of the original item(s) being returned. If an item has been reduced in price there will be no credit.

if you have membership, you can initiate your refund by clicking on the refund request button from your order panel